Refund policy

Last updated: September 26, 2026

We want you to love your Beguti order. If something isn't right, here's how returns and refunds work.

Returns

You can return unopened, sealed jars within 30 days of delivery for a full refund of the product price. Because Beguti is a dietary supplement, we can't accept opened or used products for safety and hygiene reasons, unless the product arrived damaged or defective (see below).

To start a return, email us at support@beguti.com with your order number. We'll reply with return instructions and the return address. Returns sent without contacting us first may not be accepted.

Return shipping costs are paid by you, unless the return is due to our error (for example, you received the wrong or a damaged item). We recommend a trackable shipping service, since we can't refund returns that don't reach us.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including any shipping you paid, at no extra cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post it. Original shipping costs are non-refundable unless the return is due to our error.

Subscriptions

Subscription orders follow this same refund policy. If you don't want your next delivery, you can skip, pause or cancel before your next billing date from your account page. See our subscription policy. If a renewal was charged by mistake, contact us within 7 days of the charge and we'll help.